A Message From our CEO

Dear our SanMar Canada Family,

It is with a heavy heart that I write this letter in response to the unprecedented times we are all experiencing. All the planning in the world could not have prepared us for what is transpiring in our industry right now and while it breaks my heart, the perseverance I am witnessing inspires me daily.

As we brave this emergency situation together, our priority remains the same; to keep our team and our customers safe and healthy.

In an effort to keep you informed, here are some updates on what we are doing to weather this storm:

• Sadly, we have had to temporarily lay-off some of our SanMar Canada Family with a full desire to bring them all back to work as soon as possible. We are maintaining full contact with our teams and providing informational support and resources available to them.
• We are working daily with our banking and all of our business partners to ensure financial security.
• In this time of market uncertainty, we have decided to delay the launch of our 2021 Collection Catalogue.
• Office staff are currently working from home whenever possible and while that creates many challenges, I am extremely proud of the adjustments our teams have made to continue to operate to support our customers.
• Our three distribution warehouses are still operating with limited staff. They are working hard every day to ensure that your orders are shipped same-day while exceeding all government and provincial virus-safety recommendations including physical distancing, gloved and sanitized hands, continuous sanitizing of the work spaces and additional safety measures regarding all incoming and outgoing packages.
• We have created a webpage on our website to ensure you have the most up-to-date information on our response to Covid-19:https://www.sanmarcanada.com/pdfs/announcements/covid-19_letter2.jpg

This situation that we are in, together, is hard. We are all facing tremendous struggle, but we will get through this. The industry that we love will rebound. The events and teams that we support will return and we will come out the other side, stronger together.

“Being challenged in life is inevitable, being defeated is optional.” (Roger Crawford) We will not be defeated and we are here for you, please reach out if there is any way that we can support you.

 

Wishing good health to you and your loved ones,

Steve Feinstein,

Chief Executive Officer